Everything about CEP products
Can I wear CEP socks instead of my medical compression stockings?
Our CEP compression sports socks are not an alternative to medical compression stockings. CEP sports socks are designed to enhance athletic performance and activate the flow of blood in the muscles for faster recovery.
How do I pick the right size?
Are there any special care instructions?
What is the difference between socks for women/men?
The only difference between women and men are the proportions of the foot and leg. The length of the leg and foot is longer in the men’s version.
I’m in between two sizes. Which one should I take?
Measure your calf circumference again on both legs. The measurements are usually different on the right and left side. Use the measurement from the thicker leg. To get the most accurate result, measure yourself in the morning.
You also have the option of ordering two sizes in our web shop and trying them on at home. Simply send the size that doesn’t fit back to us using the return form.
Why do I need to measure my ankle circumference for the Socks for Recovery?
The Socks for Recovery are optimized for maximum removal of waste products in the recovery phase and have a different compression profile. This is defined with less compression in the calf than in the sports socks, which is why you also need to measure your ankle.
I bought my CEP socks from your web shop. I haven’t had the socks very long and there’s already a hole in them. What can I do?
We’d be happy to take a look at your CEP socks and make sure there were no production errors when we made them. Please send the product back to us using the return label that came with your order. If you don’t have it any more, just let us know and we’ll send you a new one.
Our product service department will inspect the merchandise you returned as soon as we receive it. We’ll let you know the results of our inspection.
All questions about our shop
How much does shipping cost?
Shipping is free of charge within Germany. Orders placed by 11 am are generally delivered the next business day as an insured DPD parcel.
How can I pay in the CEP web shop?
We accept payments in our web shop via MasterCard, Visa, PayPal, EC debit card, Sofort-Überweisung instant bank transfer and on account.
What is the best way to reach our service team?
We are here for you daily from 8 am to 5 pm by phone: +49 921 912 1677. You can use our contact form to contact us directly at any time or send us an email: firstname.lastname@example.org senden.
What if I want to return my order?
You can return products to us within 30 days. Please use the provided return form and return note.